1. Service Activation: Once your digital cable or broadband connection is installed and activated, the service is considered delivered, and no refund is applicable for the subscribed duration.
2. Eligibility for Refunds: Refunds are only issued for duplicate transactions, failed payments, or if a service request cannot be completed due to technical limitations or lack of network coverage.
3. Refund Processing Time: Approved refunds will be processed to the original payment method within 7–10 working days after transaction verification and approval.
4. Verification of Transactions: Customers must submit valid proof of payment, transaction ID, and registered contact details to initiate a refund request. Unverified claims may be rejected.
5. Non-Refundable Charges: Installation, activation, and setup fees are non-refundable once the service has been initiated or completed at the customer’s location.
6. Equipment Ownership: Set-top boxes, routers, or other equipment provided by the company remain its property unless explicitly purchased. Customers must return company-owned equipment in good condition upon cancellation.
7. Equipment Replacement: In case of defective hardware during installation, a free replacement will be provided. Refunds will only apply if a replacement cannot be arranged within a reasonable time.
8. Billing Errors: Any billing or payment discrepancies must be reported within 7 days of the billing date. Delayed complaints may not qualify for a refund or adjustment.
9. Subscription Cancellations: Customers may cancel prepaid subscriptions; however, refunds will not be issued for the unused portion of the service after activation.
10. Partial Refunds: If eligible, partial refunds are calculated on a pro-rata basis depending on the duration of service provided before cancellation.
11. Failed Payment Deductions: If payment is deducted without successful confirmation, the amount will automatically be refunded by the payment gateway within 5–7 business days.
12. Promotional Offers: Payments made under promotional discounts or bundled packages are strictly non-refundable after activation.
13. Third-Party Payments: If payment was made through a third-party vendor, wallet, or reseller platform, refund claims must be made directly through that platform.
14. Refund Assistance: For refund-related queries, customers can contact our support team via support@gdrcables.com or call 12345 67890.
15. Policy Revisions: The company reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Updates will be reflected on our official website.