1. Cancellation Request: Customers may request cancellation of cable TV or broadband services provided by GDR Videos - Proprietor: D J KENNEDY by contacting our customer support team through the registered phone number or email.
2. Advance Notice: Customers are advised to submit cancellation requests at least 7 days in advance of their next billing cycle to avoid additional charges.
3. Service Deactivation: Upon approval of a cancellation request, the subscribed service will be deactivated within a reasonable timeframe, subject to verification of customer details and account status.
4. Outstanding Dues: All pending subscription fees, installation charges, equipment charges, or any other outstanding amounts must be cleared before cancellation can be completed.
5. Equipment Return: Any set-top box, router, modem, or other equipment provided by GDR Videos - Proprietor: D J KENNEDY must be returned in good working condition upon service cancellation. Failure to return company-owned equipment may result in additional charges.
6. Customer-Owned Equipment: Equipment purchased directly by the customer remains the customer's property and is not subject to return upon cancellation.
7. Temporary Suspension: Customers may request temporary suspension of services, subject to company policies and technical feasibility. Approval of such requests shall be at the sole discretion of the company.
8. No Automatic Cancellation: Non-usage of services does not automatically result in cancellation. Customers must formally submit a cancellation request through the designated support channels.
9. Verification Requirements: Customers may be required to provide valid identification, registered contact details, or account information to process cancellation requests.
10. Account Closure: Once cancellation is completed and all obligations have been fulfilled, the customer account may be closed or marked inactive within company records.
11. Reconnection Requests: Customers seeking to reactivate services after cancellation may be required to complete a new registration process and pay applicable installation or activation charges.
12. Service Misuse: GDR Videos - Proprietor: D J KENNEDY reserves the right to terminate services without prior notice in cases involving fraud, misuse, illegal activities, or violations of company policies.
13. Record Retention: Customer account information and service records may be retained after cancellation for legal, regulatory, operational, and audit purposes.
14. Contact Information: For cancellation-related assistance, customers may contact:
GDR Videos
68/2 Palaya Vetha Kovil Street, Sattankulam,
Thoothukudi District,
Tamil Nadu - 628008
Phone: +91 94433 13601
Email: support@gdrcables.in
15. Policy Updates: GDR Videos - Proprietor: D J KENNEDY reserves the right to modify this Cancellation Policy at any time. Updated versions will be published on the official website and shall become effective immediately upon posting.